Refund and Cancellation Policy

Tovyalla is $199 per month for your whole company, or $1,990 per year if you choose yearly billing. The subscription renews automatically and your card is charged on the same date every month, or every year, until you cancel. There is no minimum term beyond the period you have paid for, no setup fee and no cancellation fee. You will be told by email before any price change, and a price change never applies to a period you have already paid for.

Every new company starts with a 30-day free trial. You give a card when you sign up, and nothing is charged during the trial. On day 31 your card is charged the price of the plan you chose, and then on that same date every month, or every year, until you cancel. We email you three days before the first charge with the amount and the date. If you cancel before the trial ends, you are never charged and you keep access until the trial ends. There is one free trial per card: a card that has already had a trial is charged when you sign up, with no trial. A company that comes back after its subscription ended does not get a new trial.

You can cancel at any time from inside your account — you never have to call, write, or speak to anyone to stop being billed:

1. Sign in to Tovyalla
2. Go to Subscription in the navigation
3. Choose “Cancel subscription”
4. Confirm

Cancelling stops the next charge. Your subscription stays active, with every feature, until the end of the billing period you have already paid for — the rest of the month on monthly billing, or the rest of the year on yearly billing. Cancelling during the free trial means you are never charged, and you keep access until the trial ends. If you would rather we did it for you, email support@tovyalla.com and we will.

The 30-day free trial is how you try Tovyalla before paying, so we do not refund a payment because the Service turned out not to be right for you. We refund in these situations:

• Billing errors: a full refund of anything we charged in error — a duplicate charge, a charge after a cancellation, or a charge at the wrong amount
• Extended outage: if the Service is unavailable for a prolonged period through our fault, we will credit or refund a pro-rated share of that billing period

Approved refunds go back to the original payment method and normally appear within 5–10 business days, depending on your bank.

Outside the situations above, subscription fees are non-refundable. In particular:

• Billing periods already begun, if you cancel partway through — a month on monthly billing, a year on yearly billing. You keep access to the end of the period instead
• Any payment after the free trial ends, including the first one, where you simply did not use the Service
• Deleting your company: the subscription ends at once and nothing already paid is refunded
• Loss of data caused by something done inside your own account
• An account we terminate for a breach of the Terms of Service
• Charges from your own bank, such as foreign transaction or overdraft fees

If you think a charge is wrong, email us before disputing it with your bank. We would far rather fix it directly, and we can usually do it the same day.

Cancelling does not delete your data. Your company’s records — customers, projects, documents, expenses and messages — are kept, and resubscribing puts you back exactly where you left off. While a subscription is inactive the application is locked behind the billing screen, so export anything you need on an ongoing basis before you cancel; every list page exports to CSV, Excel or PDF.

If you want your data permanently erased rather than kept, an administrator can delete the company from Subscription inside your account, or you can email support@tovyalla.com and ask us to. The deletion is scheduled 30 days out so an accidental request can be cancelled; on that date it is irreversible. The subscription is cancelled the moment you ask, with no refund of anything already paid. The timing is described in the Privacy Policy.

To request a refund, or to ask anything about cancelling:

support@tovyalla.com